Return Policy

We have a 30-day return policy. This means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unused, unopened, with any original tags or seals, and in its original packaging. You'll also need your receipt or proof of purchase.

Because our products are skincare and personal care items, we cannot accept returns on opened, used, or tampered products unless the item arrived damaged, defective, or incorrect.

To request a return, contact us at help@ruisseaudelune.com.

Please include:

• Your order number
• The email used at checkout
• The item you would like to return
• The reason for the return
• Photos, if the item arrived damaged, defective, or incorrect

If your return is accepted, we'll send you return instructions and, when applicable, a return shipping label.

Items sent back without first requesting a return will not be accepted.

Please inspect your order when it arrives. If your item is defective, damaged, leaking, or if you received the wrong item, contact us immediately at help@ruisseaudelune.com so we can evaluate the issue and make it right.

Please include photos of the item, packaging, and shipping label when possible.

For safety and hygiene reasons, we cannot accept returns on:

• Opened or used skincare products
• Items with broken seals or tampered packaging
• Personal care items that have been used
• Sale items
• Gift cards

If you have questions about whether your item is eligible, please contact us before sending it back.

The fastest way to get the item you want is to request a return for the original item. Once the return is accepted, you can place a separate order for the new item.

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

To be eligible, your item must be in the same condition that you received it: unused, unopened, with any original tags or seals, and in its original packaging. You'll also need your receipt or proof of purchase.

We'll notify you once we've received and inspected your return. We'll let you know whether the refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please remember that your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at help@ruisseaudelune.com.