I
A private consultation
Thirty minutes with a maison advisor. We listen to your skin's story, then propose a quiet, considered path forward.
The Concierge
A private hand, by appointment.
A quiet desk, a considered reply. The Ruisseau De Lune concierge is offered to every client of the maison — without charge, without haste.
An invitation
Write to us as you would to a trusted friend.
Tell us about your skin, your hours, the season you find yourself in. We will reply with care, in our own hand — never with a script.
The Offering
Four ways we attend to you.
II
Ask an expert
A written reply from one of our formulators within two working days — for the question that needs more than a label.
III
Personal recommendations
A curated edit chosen for your concerns, your climate, and the texture you actually enjoy wearing.
IV
Bespoke ritual composition
We design a complete morning and evening ritual, sequenced and printed on a maison card to keep at the basin.
Request an Appointment
Let us listen first.
Share a few words and we will be in touch within one working day to arrange your appointment, or to send our considered reply.
Written to
support@ruisseaudelune.com
For private questions, formulator replies, and appointment requests.
Hours of the maison
Tuesday — Saturday
10h — 18h, Paris. Replies are sent by hand, never automated.
Quietly Answered
Before you write.
Is the concierge complimentary?
Yes. Every consultation, written reply, and ritual composition is offered without charge to clients of the maison.
How long until I hear back?
Appointment requests are confirmed within one working day. Written questions receive a considered reply within two.
May I request a specific advisor?
Of course. If you have spoken with a member of the maison before, name them in your request and we will route accordingly.
Do you offer in-person appointments?
Private appointments are arranged on request in select cities. Please mention your location in the form below.
What about returns or order questions?
For orders, deliveries, and returns, please write to us through the contact page — our care team replies the same day.
Other Ways to Reach Us
The maison, in correspondence.
Concierge
support@ruisseaudelune.com
Consultations, formulator replies, bespoke rituals.
Client Care
orders@ruisseaudelune.com
Orders, deliveries, and returns — answered the same day.
Press & Partnerships
business@ruisseaudelune.com
Editorial requests, collaborations, and special projects.
